Our business process outsourcing solutions in Australia, the Philippines and the Dominican Republic will provide you with platforms for growth, combining skilled resources with the best technology.
Find out how we can drive success for you
At Acquire BPO, our flexible engagement models enable us to deliver bespoke outsourcing solutions that exceed client expectations every time.
We’ll drive all aspects of your operations—from process management, training, Quality Assurance, facilities management, technology and other shared support services.
You’ll maintain control of your day-to-day operations while we take care of staffing, assets, facilities and support, with a menu of options readily accessible.
Our Work from Home Capability is enabled by VDI solutions that can be deployed on Acquire, client or employees’ BYO devices utilising a secure environment.
We’ve helped transform businesses—drawing on our global expertise, well-defined processes and continuous improvement approach.
Automation & AI
See what we’ve done for others
Our stellar track record speaks for itself. We’ve encountered a hundred business challenges, but we’ve found one hundred and one ways to power through.
“Much appreciate the partnership we have with Acquire. Able to have open and honest dialogue between the two companies. Over our 24-month relationship, we have been able to work in concert in improve our customer support operations. It looks like we are on a rewarding path and actions are aligned to be successful for years to come.”
Chief Financial Officer
Customer Service Manager
Sr. Director, National Customer Service
“The thing that’s impressed us the most with Acquire is the recruitment team and their ability to attract experienced Australian telecommunications staff and also the ongoing support from the senior operational team in Manila. We’ve been able to integrate our Melbourne and Manila processes really successfully. We’ve learned since partnering with Acquire, that with great people and proven and trusted processes, anything’s possible on our offshore campaign.”
General Manager – Operations
“… we’ve been really excited by the improvement in our CSAT scores that have been coming through from our service team. We love Acquire because of the ability to really scale the business really quickly. The combination of bringing together the recruitment, the training, the operational side of things were something that were really powerful and something that Acquire did really well and that they really enabled us to scale our business really quickly over here.”
VP – Operations
“I’ve really been impressed with Acquire’s ability to support our team. Ultimately, that was one of the reasons that we went with Acquire, rather than trying to set up ourselves or work with another partner. They have a fantastic senior operations team right through HR, QA, Recruitment. It’s a really wide support service that we have and they provide a lot of back-end support to us to make our team flourish and that’s enabled us to grow a lot more quickly than we would have otherwise.”
Group Manager – Business Systems & Support
“Offshoring at Acquire has had an impact on our business and when we talk about the impact on our business, we’re talking about the improvement with our KPIs and our SLAs and the ongoing commitment to provide excellence to each and every caller.”
National Customer Service Manager – Australia & New Zealand Nutrimetics
“One of the areas that we’ve been really able to achieve some wins is through the use of process and the development of those processes in our partnership with Acquire. We’ve been able to move from completing 90 jobs a day to over 120 jobs per day, which has resulted in us speeding up turnaround times to our banking customers.”
General Manager – Operations
Our valued clients
Acquire BPO has worked with a wide range of client partners, including publicly listed and private companies from Banking & Financial Services, Direct Selling, eCommerce, Education, Energy & Utilities, Healthcare, Insurance, Logistics & Transportation, Media, Retail & Consumer Goods, Telecommunications and Travel & Leisure industries.
Get to know the Acquire BPO community and get industry expert insights through our blog and resources.
Acquire BPO welcomes Sean Forrester as its new Country Manager in the Dominican Republic. Sean will lead our team in Santo Domingo, where...
Acquire BPO won the Bronze Stevie Award for the Contact Center of the Year (Over 100 Seats) category at the 16th Annual Stevie Awards for...
It was a year of transition, evolution and growth. In 2021, the Acquire Group?expanded further into Australia with new onshore operations,...
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